VOLATO

I was excited to discover that LinkedIn suggested I am a near perfectly matched candidate for the Client Experience Concierge position.

• Luxury Client Relationship Management: Cultivate and maintain exceptional relationships with our high-net-worth clients. Learn and understand their unique preferences and requirements in order to offer bespoke services that define luxury travel.
  15 Years of executive level experience in Bank of America Corporate Flight Department.
• Exquisite Trip Coordination: Meticulously plan and oversee all aspects of client trips, ensuring flawless execution of every detail. This includes arranging gourmet catering, coordinating ground services, and fulfilling special requests in additional to flight coordination
  Meticulously detailed with 18 years of general aircraft experience. Clear understanding of catering needs, coordinating black car service, never overlooking the finer details of flowers and special request.
• Client Communication: Respond promptly to all client enquiries through various communication channels, providing timely updates and personalized attention. Keep clients informed about trip arrangements and any relevant enhancements.
  Transparent and clear communication, always including the details.
• Billing and Account Management: Handle billing inquiries with discretion, ensuring a seamless process. Maintain precise records of client accounts upholding their privacy and maintaining confidentiality.
  Core values include empathy and integrity. Collection of data will be held to the highest levels of confidentiality and leveraged for repeat flyers.
• Problem Resolution: Proactively identify and swiftly resolve any challenges or concerns that may arise during a client’s journey. Exhibit a solution-oriented approach to maintain the highest level of satisfaction.
  18 Years of general aviation experience includes knowledge of pivoting for weather and various other delays.
• Collaboration with Elegance: Collaborate closely with internal teams and external partners to ensure the seamless execution of clients’ extraordinary experiences, encompassing flight crews, internal stakeholders, and luxury service providers.
  Wisdom in cultivating relationships with vendors for long-term relationships. Transparent, respectful, communication with flight crew for the success of the mission.
• Feedback: Solicit feedback from clients to continuously enhance our luxury services. Respond to their feedback with sophistication and an unwavering commitment to perfection.
  Not only respond to the critique but more importantly apply the changes for a more tailored experience moving forward.