TUVOLI

I was excited to discover that LinkedIn suggested I am a perfectly matched candidate for the Customer Success Specialist position!

• Assist in onboarding charter operators and brokers to the platform.
  Tech-savvy with 20 years of experience in general aviation.
• Implementation and training of users through the Tuvoli products.
  Quick understudy with a passion for learning and sharing.
• Continued support to ensure user adoption and product visibility.
  Ownership mentality with a focus on customer success and retention.
• Respond promptly, courteously, and knowledgeably to customer service inquiries for issues such as troubleshooting or product usage questions. Utilize our Zendesk to capture and track instance for solution and escalation, as necessary.
  Day one of hire will commit to pursuing Zendesk knowledge through Udemy at my cost, the Tuvoli app and brand. Phone etiquette always includes a smile the end user can see and hear. Email responses always include clear and precise instruction.
• Achieve first-call resolutions while always maintaining a friendly, patient demeanor over the phone with our customers.
  15 Years of Executive level customer-centric service with Bank of America CEO and executive team.
• Communicate with exemplary interpersonal skills in the workplace.
  Core values include empathy, integrity, and encouragement.
• Comfort with technology and ability to provide technical answers in an understanding and helpful manner.
  Technology Proficient and comfortable providing assistance across various platforms.
• Ability to work well independently and in a team environment.
  Entrepreneurial spirit and unsolicited work ethic, easily transitioning to team settings.
• Develop and maintain customer relationships on behalf of the Tuvoli brand.
  Day one of hire will incorporate the Tuvoli brand and represent it, it’s vendors, and associates with an ownership mentality.
• Help with testing the product and acting as a user advocate.
  15 years of self-taught experience with code on WordPress for displaying across multiple device types.
• Self-starter, ambitious and driven.
  Unsolicited work ethic, very ambitious and driven with combining aviation, technology, and customer success with Tuvoli.
• On call is shared by all team members (volume is currently low but will increase over time)
  20 years of aviation experience and a clear understanding of weather and passenger delays with being on call.