305 County Rd. 58
South Point, OH. 45680
info@mattcrace.com
(904)806-5619
Customer-Centric Creative
- Adaptability
- Adobe Creative Cloud
- Communication
- Community
- Critical Thinking
- Customer-Focused
- Customer Service
- Customer Experience (CX)
- Detailed
- Listening
- Mobile Services (XME)
- Net Promoter Score (NPS)
- Organizing
- Ownership Mentality
- Problem-Solving
- Professional Etiquette
- Professional Integrity
- Punctuality
- Resilience
- Results-Oriented
- Self Motivation
- Social Media
- Teamwork
- Technical Knowledge
- Troubleshooting
- WordPress
- Workplace Organization
Through Authentic Brand Representation
NPS
Net Promoter Score (NPS)
Customer Satisfaction
- 2025 -Top NPS Q2, Q3, Xfinity, Florida Region.
- 2025 -Top NPS Q1, Xfinity, North East Florida Region.
Five-Star Google Review
⭐️⭐️⭐️⭐️⭐️
What a very nice clean store, Mathew that helped us was top notch, it’s so nice and enjoyable to walk into a business and have employees actually enjoying their job and helping you in any way they can. America is Back. Thank you Matthew for the wonderful service.
2025 Q1 
Performance Review
Q1-2025 Accolades and Accomplishments:
Matt has had an outstanding start to 2025 and continues to shine as a valued member of the team. His positive attitude, strong work ethic, and professionalism are consistently impressive.
He has embraced the RSA role with great enthusiasm, showing a true passion for learning and growth.
His strong organizational skills and eagerness to contribute have made a meaningful impact.
Matt’s ability to adapt quickly and his dedication to developing in his role have been exceptional.
He stands out as one of the top TNPS-ranked associates in the store, a reflection of his excellent customer service and the strong connections he builds with every guest. Matt’s performance and presence elevate the team, and we’re excited for everything he will continue to accomplish in the months ahead.
Q1-Behavior and Performance Opportunities:
Matt has shown great self-awareness and commitment to personal growth, particularly in how he handles challenging customer interactions. He is actively working on improving his patience with upset or frustrated customers, and his progress in this area has been noticeable.
He has grown in his ability to remain composed during difficult situations, showing a more measured response and maintaining professionalism under pressure. Continuing to develop emotional resilience and de-escalation techniques will further strengthen his already solid customer service skills and enhance his confidence in high-stress moments.
Matt’s willingness to improve and his openness to feedback reflect a strong growth mindset, and with ongoing support and experience, he is well on his way to mastering this aspect of the role.
Hiring Manager
Recognition Media
2000 Ashland Dr. Suite 100, Ashland, KY 41101
Dear Hiring Manager and team,
I am formally writing to express my interest in the open Customer Support Associate position in Ashland , KY.
I’m a detail-driven and dependable Customer Support professional who takes pride in creating positive experiences with every interaction. My strengths in critical thinking, communication, merchandising, and attention to detail help me quickly identify needs and deliver thoughtful solutions. I’m known for being punctual, organized, and resilient, approaching each challenge with patience and professionalism. I thrive in collaborative settings and prefer to work in-office all five days, where I can stay fully engaged with my team, contribute to a positive environment, and ensure customers receive the highest level of support and care.
Thank you for considering my application. I would be grateful for the opportunity to discuss this further and demonstrate how I can contribute to supporting Recognition Media’s mission in the Ashland location.
Thank You!
Warmest regards,
Matthew A. Crace
