JWB • CLIENT RELATIONS COORDINATOR

Most importantly, we BELIEVE that we are a part of something great! 

Here at JWB, employee happiness and engagement are extremely important to us as we support constant learning. We offer a slew of personal and professional development opportunities.

-JWB Real Estate Capital

Matthew A. Crace

Customer-Centric Creative

I was thrilled to find that Indeed recognized me as an ideal candidate for the Client Relations Coordinator position at JWB, an organization that shares my core values.

  • Responsible for making routine monthly proactive service calls to the client base related, but not limited to all property management functions
    10+ years experience cultivating relationships with various realtors, brokers, and agencies for customer retention. Outgoing personality and active listener!
  • Act as and become a trusted resource to our investors with investment and market knowledge
    Ownership mentality and day one of hire will commit to representing the JWB brand as my own with empathy, integrity, knowledge and confidentiality. Research JWB portfolio and leverage that data to best inspire and guide both current and future investors.
  • Foster a referral and repeat sales-based environment and culture, meet and exceed referral and repeat sales goals
    Dream is free -hustle sold separately. Hustle includes active listening to exceed expectations for the 5-star reviews, customer retention, and growth.
  • Audit of accounts for monthly accounting functions
    Quick understudy with analytical skills.
  • Continued growth and education
    Educationally eager to learn and share new things! Regular subscriber to Udemy and will leverage JWB Learning Center.
    Day one of hire will pledge to achieve proficiency in the following:
    • Company CRM – Salesforce
    • Marketing CRM – Salesforce Marketing Cloud
    • Email Provider – Outlook 365
      Currently, Proficient.
    • Website Host – Complete Circle Media
      Currently, Proficient with Hostinger, FTP, DNS, and WordPress.
    • Analytics Tools – Salesforce Marketing Cloud, Salesforce, Google Analytics
      Currently, Proficient with Google Analytics.
    • Reporting Tools – Cost Per Lead / Cost Per Acquisition By Lead Source / By Lead Magnet, Email Conversions, Text Conversions, Etc.
  • Build an incredible client experience through service channels
    Dedicated to excellence and will pursue educational materials on how to execute creating and maintaining those channels.
  • Responsible for onboarding/ terminating all owners for management services
    Will leverage leadership for guidance on protocols and collaborate with marketing on providing essential packets.
  • All other duties as assigned by the Portfolio Management Manager
    Motivated self-starter with meticulous attention to detail and organizational expertise, excelling in both team settings and independent roles.

CONVENIENTLY LOCATED

On Time Is 10 Minutes Early

RESUME

matthewcraceDownload

SOFTWARE PROFICIENCIES

  • KEYWORD
  • META
  • EXIF
  • IPTC
  • XMP
  • CSS
  • HTML
  • SPELLING
  • GRAMMAR
  • STRUCTURE
  • FTP
  • SFTP
  • BLOG
  • PORTFOLIO
  • WEBSITE
  • SEO
CUBICASA

REAL ESTATE PHOTOGRAPHY

Wild West
Rancher
Residential Saloon
Dine
Flow
Over Easy
Lit
3 Point Range

PRODUCTION

Embrace each project with determination and not afraid of getting dirty.

LOFTED STORAGE
BAR | SAWING STATION
POOL | HARDSCAPE | LANDSCAPE

Designed myself, with the deepest part of the pool at 5′ 6″ in the center and both ends at 3′ 6″.
Umbrellas mounted to concrete piers I poured before pavers were laid.
I installed the walkway pavers at the pump and beyond past the storage building.
Purchased and installed all landscape lighting.
Selected all the landscaping that was installed by the company.

RECENT PROJECT

Project Includes:
  • Portrait
  • Interior And Exterior Photography
    -Frame In
    -Drywall
    -Completed Model
  • Various Videos
    -Blend Building Stages
    -Walk Through

*sceenshot image is linked to the project

With a diverse background that includes construction knowledge, as well as strong listening and communication skills, I am well-equipped to adapt and thrive in customer-centric roles. Whether working autonomously or as part of a team, I bring an ownership mentality, ensuring that I represent investors, vendors, and JWB associates with the highest levels of professionalism and integrity.

I am excited about the opportunity to join an industry leader with shared core values. My executive-level customer support experience, real estate photography business development, and dedication make me a perfect match for this role’s requirements.

Thank you for considering my application!

Warmest Regards,
Matthew A. Crace
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