Where Possibility Lives
-Invitation Homes
Matthew A. Crace
Customer Service Representative – Field Services
- Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
Tech-savvy with a highly organized approach. - Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Collaborating and building rapport through open lines of communication and shared calendar. - Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
Ownership mentality with a sense of urgency representing Invitation, customers, vendors, and associates with integrity. - Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
Meticulous organization with an educational eagerness to learn the processes to exceed expectations. - Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Document research finding into database for ease of future contact, building relationships with vendors. - Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
Collaborating with open lines of detailed transparent communication. - Performing other duties as assigned
Agility to transform from Customer Service Representative to Production Specialist. Willingness to get dirty!
SOFTWARE PROFICIENCIES
- KEYWORD
- META
- EXIF
- IPTC
- XMP
- CSS
- HTML
- SPELLING
- GRAMMAR
- STRUCTURE
- FTP
- SFTP
- BLOG
- PORTFOLIO
- WEBSITE
- SEO
RECENT PROJECT
Project Includes:
- Portrait
- Interior And Exterior Photography
-Frame In
-Drywall
-Completed Model - Various Videos
-Blend Building Stages
-Walk Through
*sceenshot image is linked to the project
RESIDENTIAL | COMMERCIAL | PHOTOGRAPHY
360 • MATTERPORT • ZILLOW 3D
HEADSHOT | LIFESTYLE
PRODUCTION
Approach each project with determination and a willingness to tackle any challenge head-on.
LOFTED STORAGE
BAR | SAWING STATION
COVID READY
Created a custom-built in desk area that was a perfect match to the kitchen that I had completed soon after purchase.
Utilized every square inch of the 1800 SQFT space by converting the dining into a home office/guest area.
POOL | HARDSCAPE | LANDSCAPE
Designed myself, with the deepest part of the pool at 5′ 6″ in the center and both ends at 3′ 6″.
Umbrellas mounted to concrete piers I poured before pavers were laid.
I installed the walkway pavers at the pump and beyond past the storage building.
Purchased and installed all the landscape lighting.
Selected all the landscaping that was installed by the company.
RELIABLE TRANSPORTATION ・ FL SAFE DRIVER LICENSE ・ FULLY INSURED
My diverse background that also includes construction knowledge, active listening, and communication skills have equipped me to adapt and thrive in customer-centric roles.
Whether working autonomously or as part of a team, I bring an ownership mentality, ensuring that I represent the customers, vendors, and Invitation Homes associates with the highest levels of professionalism and integrity.
I am excited about the opportunity of joining a community focused organization with shared core values. My customer service skills at the executive level, real estate photography business development, and dedication are a perfect match for this role’s requirements.
Thank you for considering my application!
Warmest Regards,
