Customer-Centric Creative
- Active Listening
- Adaptability
- Adobe Creative Cloud
- Coachable
- Communication
- Community Involvement
- Critical Thinking
- Customer-Focused
- Customer Service
- Customer Experience (CX)
- Detailed
- Mobile Services (XME)
- Net Promoter Score (NPS)
- Organizing
- Planogram
- Problem-Solving
- Professional Etiquette
- Professional Integrity
- Punctuality
- Resilience
- Results-Oriented
- Self Motivation
- Social Media
- Teamwork
- Technical Knowledge
- Troubleshooting
- WordPress
- Workplace Organization
Customer Satisfaction
Through Authentic Brand Representation
NPS
Five Star CX Google Review
2025 Q1 
Performance Review
Q1-2025 Accolades and Accomplishments:
Matt has had an outstanding start to 2025 and continues to shine as a valued member of the team. His positive attitude, strong work ethic, and professionalism are consistently impressive.
He has embraced the RSA role with great enthusiasm, showing a true passion for learning and growth.
His strong organizational skills and eagerness to contribute have made a meaningful impact.
Matt’s ability to adapt quickly and his dedication to developing in his role have been exceptional.
He stands out as one of the top TNPS-ranked associates in the store, a reflection of his excellent customer service and the strong connections he builds with every guest. Matt’s performance and presence elevate the team, and we’re excited for everything he will continue to accomplish in the months ahead.
Q1-Behavior and Performance Opportunities:
Matt has shown great self-awareness and commitment to personal growth, particularly in how he handles challenging customer interactions. He is actively working on improving his patience with upset or frustrated customers, and his progress in this area has been noticeable.
He has grown in his ability to remain composed during difficult situations, showing a more measured response and maintaining professionalism under pressure. Continuing to develop emotional resilience and de-escalation techniques will further strengthen his already solid customer service skills and enhance his confidence in high-stress moments.
Matt’s willingness to improve and his openness to feedback reflect a strong growth mindset, and with ongoing support and experience, he is well on his way to mastering this aspect of the role.
Thank You!
Hiring Manager(s)
Dear Hiring Manager,
Dynamic and customer-focused professional with a strong foundation in creative services, customer experience (CX), and cross-functional team collaboration. Backed by extensive experience in executive-level customer support, multimedia content creation, and front- and back-of-house retail operations. Recognized for delivering impactful service through active listening, critical thinking, and a results-oriented mindset that drives customer satisfaction and loyalty—as reflected in strong Net Promoter Score (NPS) performance.
Technically proficient in Adobe Creative Cloud, WordPress, and social media platforms, with a sharp eye for detail and an adaptive approach to evolving business needs. Adept at troubleshooting, optimizing workflows, and organizing spaces and systems for maximum efficiency. Known for professional integrity, punctuality, and a team-spirited mindset that supports both internal collaboration and community engagement.
Highly coachable, resilient, and self-motivated, with a proven ability to learn quickly and contribute meaningfully across departments—from creative production to customer service and technical support. Experienced in planogram compliance, mobile services (XME), and maintaining excellence in high-demand environments while consistently upholding professional etiquette.
Safe driver with a clean record and reliable insured transportation, and readily available to pass FAA-level background checks and drug screenings.
Welcoming the opportunity to contribute to the success of future managers and brands, upholding a reputation for excellence in both service and community impact.
Warmest regards,
Matthew A. Crace
