“I am right here for you and we will get through it together.”
-Angela Ghali • Xfinity ASM
Matthew A. Crace
Xfinity • Retail Service Associate

January 23, 2025
Today is milestone day 128 with Xfinity -3522 to go!
My 10 year plan with Comcast | Xfinity is underway, and I couldn’t be more excited. Thank you, once again, Tray for this fantastic oportunity!
While my time has been brief in coparison to my career plan, I feel comfortable sharing the following:
Accomplishments
- On board training
- Warehouse organization
- Pivoting to accomplish priority tasks
- Equipment management and storage
Areas of Success
- Organizing
- G.R.E.A.T
- Owning Mistakes
- Leveraging Learning Modules (Celestial, Einstein, Retail 360, etc.)
Areas To Improve
- Deescalating
- Improving Communication -Knowing Not To Speak
- Xfinity Product Knowledge
- Networking
Actions | Behaviors
- G.R.E.A.T Building lasting customer relationships
- Assisting customers has provided return customers
- Organization helpful to team
Growth Development
- Career Hub
- Networking
- Certifications
- Obtainable Goals -Elite RSA Performer
- Schedule Training with productive RSA
- Mentor Outreach
Hardware Proficiencies
Apple • iMac 24 M1
Apple • iPad Pro w/Pencil
Apple • iPhone 15 Pro Max
EOS Rebel 2000 • EOS Rebel XT • 40D • 6D
Mavic 2 Pro • OSMO 6
X-T20 • X-T3 • X-T30II • X-E4 • X-100V
Nodal Ninja • EZ Leveler • R1
PC
Operating System
iOS
macOS Sonoma
Windows
Continuing Education

RESUME
Thank You
With fifteen years of executive-level, customer-centric support in a Fortune 500 corporate flight department and twelve years of business development experience in the real estate photography sector, I bring a unique blend of expertise and dedication. My strengths lie in active listening, meticulous organization, and attention to detail. Guided by core values of integrity, empathy, and discerning communication skills, I consistently deliver exceptional service and build lasting relationships.
I look forward to embracing challenges and pursuing the necessary educational materials to overcome my shortcomings. My goal with securing the Retail service Associate with Xfinity is not only to return to a team environment, but also to focus on building a long-term relationship that will be mutually rewarding to each of us and our community for years to come.
Thank you for the opportunity!
Warmest regards,

Matthew A. Crace
